I booked a flight and tried to cancel it 20 days before the departure to request a refund according to the stated fare conditions. The customer support informed me that the ticket was non-refundable and that I was only eligible for a tax refund. This contradicted the initial expectations set when booking. Their explanation was vague, unhelpful, and lacked any effort to resolve the issue fairly. Additionally, I was not informed about the timeline for the tax refund, leaving me without clear communication. This experience has shown me that their customer support is unreliable and unprofessional. I advise future travelers to be cautious when booking with this airline.
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Thai Lion Mentari Co. Ltd, trading as Thai Lion Air, is a Thai low-cost airline, operating with Thai partners as an associate company of Lion Air of Indonesia.