Review Time
I frequently choose this airline due to their significantly lower fares compared to others. However, if you decide to book with them, be prepared for the following: - Delays are frequent and considerable. - As others have mentioned, if you face issues and are eligible for a refund, you will likely never receive it. - Customer service is virtually nonexistent. Calls go unanswered, and no matter how many emails you send, you won't get a response. - Always opt for the "economy lite" (the cheapest option) and add check-in bags later in the booking process. There's no benefit to selecting the standard fare, as they won't honor any of their stated inclusions, including luggage allowances, meaning you'll end up paying twice. And due to the lack of customer support, you won't get your money back. If you can accept these conditions when booking, the planes are comfortable, and the legroom is above average compared to other airlines in the area.
Yesterday was my first flight with this airline. If you’re used to budget carriers, this service feels like a breath of fresh air. The seating was comfortable, the staff was friendly, and there was no constant selling of unnecessary items. However, I encountered difficulties trying to change to an extra legroom seat due to my height. The support I received was lacking, and I couldn’t secure the additional legroom I needed. They might not be keen on accommodating such requests.
I flew with this airline for the first time yesterday. If you're used to budget airlines, this service is a refreshing change. The seats were comfortable, the staff was friendly, and there wasn't a constant push to sell unnecessary items. The only downside was my effort to change to an extra legroom seat due to my height, which proved difficult. The support was inadequate, and I couldn't book the needed seat. It seems they may not prioritize accommodating such requests.
I booked a ticket from one city to another using a cash payment option, but there seems to be a discrepancy. The payment was acknowledged, yet the airline claims there is no record of my ticket. This situation feels like a scam. I would advise against using this service, as my experience has been very disappointing.
I had a mixed experience with wheelchair boarding. In one location, the staff were professional and knowledgeable about the procedures. However, at another airport, the staff seemed unsure of their roles. Initially, I was instructed to queue with other passengers, but later it was suggested I could get priority. During boarding, no one came to assist with the wheelchair, so I had to manage on my own. I was advised to board last, which was frustrating. They need to improve their training.
I booked a flight and tried to cancel it 20 days before the departure to request a refund according to the stated fare conditions. The customer support informed me that the ticket was non-refundable and that I was only eligible for a tax refund. This contradicted the initial expectations set when booking. Their explanation was vague, unhelpful, and lacked any effort to resolve the issue fairly. Additionally, I was not informed about the timeline for the tax refund, leaving me without clear communication. This experience has shown me that their customer support is unreliable and unprofessional. I advise future travelers to be cautious when booking with this airline.
I have used this airline twice while traveling and have no complaints. It offered the best price for my route, the aircraft were clean, and there were no delays. I don’t understand the poor ratings; the service was comparable to that of European budget airlines.
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Thai Lion Mentari Co. Ltd, trading as Thai Lion Air, is a Thai low-cost airline, operating with Thai partners as an associate company of Lion Air of Indonesia.
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