My package from Lion Brand was in a post office in my state for about 2 weeks. The tracking number then disappeared from the USPS website . I had contacted Lion Brand before about this odd delay and they answered me once. But they have not answered my email since. I requested a refund and received no reply. There is no telephone number I could find to contact them and request a refund. They don't answer their support emails. My order was for over $130 . I would like a refund but there's no response from Lion Brand. The package was insured.I've been ordering from Lion Brand for years and never had a problem. Maybe this is one of those companies that you can depend on if everything goes well but they are not good with problems or customer service (in my experience).
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.