Name: lionbrand.com
Telephone: 000000000
Rating: 2.5

Anne W Guest

1 month ago

They ignore my mail when I have

Date of experience: Mar 16, 2026

Kari Scott Guest

1 month ago

I paid for shipping insurance that covers stolen. Stolen packages. The package was stolen 4 minutes

I paid for shipping insurance that covers stolen. Stolen packages. The package was stolen 4 minutes after delivery (I have it on video). More than 2 weeks after filing the claim, I have not heard from Lion Brand, nor have they responded to my emails. As a fiber artist and teacher, I have been a customer for at least 15 years, and being treated this way is an extreme disappointment. I will no longer be buying anything from them. This customer service is AWFUL. There is no phone number to call, and dealing with them online means you are working with a AI bot. The bot created a “help ticket” but I’ve heard nothing form 2 weeks. Completely unacceptable.

Date of experience: Mar 15, 2026

DV Guest

1 month ago

I placed an order 2weeks ago and still…

I placed an order 2weeks ago and still hasn’t been shipped yet. The problem is when I go to their return page they are charging me $42.00 to ship back but I only paid $13.00 shipping originally.

Date of experience: Mar 09, 2026

Nancy Warren Guest

1 month ago

Lion Brand Wool-Ease Yarn is my Number 1

Lion Brand Wool-Ease thick and quick yarn is my number 1 yarn for several years. It's easy to work with and easy machine washable and dryable.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Date of experience: Feb 27, 2026

Lynea Taylor Guest

1 month ago

After waiting an extended amount of…

After waiting an extended amount of time to receive an order it came without two skeins of yarn that they have in stock. After sending out multiple emails to customer service they reached out saying I needed to jump through hoops and send my email elsewhere. A paying customer should not be made to do more work when the company is in the wrong. To boot one of the skeins of yarn is twisted in knots halfway through that I have to recut and tie to make it look presentable. Will not be purchasing Lion Brand again.

Date of experience: Feb 27, 2026

Kari Scott Guest

1 month ago

I paid for shipping insurance that…

I paid for shipping insurance that covers stolen. Stolen packages. The package was stolen 4 minutes after delivery (I have it on video). More than 2 weeks after filing the claim, I have not heard from Lion Brand, nor have they responded to my emails. As a fiber artist and teacher, I have been a customer for at least 15 years, and being treated this way is an extreme disappointment. I will no longer be buying anything from them. This customer service is AWFUL. There is no phone number to call, and dealing with them online means you are working with a AI bot. The bot created a “help ticket” but I’ve heard nothing form 2 weeks. Completely unacceptable.

Date of experience: Feb 25, 2026

Megan Woolschlager Guest

2 months ago

Terrible customer service

Terrible customer service. I tried multiple times to get orders cancelled and they never answered my emails. I just got an email to say they shipped the order anyway.

Date of experience: Feb 09, 2026

Brette Space Guest

2 months ago

I love love Lion Brand Yarn

I love love Lion Brand Yarn! I want to stand out with my projects and it’s because of variety I do with LB.

Date of experience: Feb 02, 2026

E MFish Guest

2 months ago

Great Knitting

I have used Lion Brand Yarn for years!I really enjoy using it. Right now, I am working on Red White and blue lap robes for our local VA hospital.

Date of experience: Feb 01, 2026

Chase Makes Art Guest

2 months ago

Yarn caused me pain.

The review links don't allow me to review the products. The Re-Up Bonus Bundle® Yarn was not at all soft. It was scratchy and caused burns on my fingers. Tiny shards of plastic also left splinters.