I placed my order too quickly and immediately sent an email to customer service asking for assistance. I requested that they please ship my order quickly instead of the 3-9 days indicated AFTER I placed my order. I said in my email that I was willing to pay the extra money to get my order delivered earlier. I wanted the yarn to make a Christmas gift and had calculated that I had enough time if I got the yarn earlier than 9 days. It took eight days for me to get a reply; the reply indicated that my email had been “misdirected” and were just getting it then. The email further went on to ask if my issues had been addressed. I wrote back letting them know that they were not addressed and I was still looking for a positive resolution. I never heard back a single word. My yarn was scheduled to be delivered on 12/12 and was delayed until 12/17 at which point it was too lateto complete my project. And, I never heard from their customer service again. I will never buy Lion Brand yarn again and I urge anyone who reads this review to do the same.
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
