Terrible Customer Service and Order DelaysI've bought from Lion Brand in the past and never experienced this low level of service. I placed a couple of different orders over 2 weeks ago (writing this on 2-8-25). The orders still show "unfulfilled" meaning they haven't even started pulling the orders together. I put in a ticket to cancel these orders as I'm moving and may not even be at this address if they ever decide to ship them. Customer service wasn't much help...she was nice but said she was the 'only one there' and clearly overwhelmed. She said I'd need to accept the order and return it at my expense. That won't happen, as again, I probably won't be here...they haven't even pulled my order. I won't be shopping at Lion again until they vastly improve their operations.
Claim your business profile now and gain access to all features and respond to customer reviews.
Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
