Poor customer service and delivery system by Lion Brand. After submitting an online order no ETA was provided one week later. Per customer service they had weather challenges in Georgia which I understood. After another week and no response I emailed the company to cancel the order. Still no response several days later followed by 2 vm. Finally was able to speak with a real representative who said the order was dispatched yesterday. The whole experience is disappointing. The company’s head office needs to investigate the challenges they have particularly staffing and tech systems otherwise customers will go elsewhere. I will not order from this company again. I will purchase in store.
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
