My order was missing one skein of yarn (as well as multiple skeins that were refunded due to incorrect website information and availability). I reached out via email about the missing skein and received an automated reply that they were experiencing a large volume of emails and would respond as soon as they could. Several days later I received a “DO NOT REPLY” email stating a representative had already sent a ticketed response (that I never received) and to reply to that ticket or else the issue would be closed. I replied stating I did not receive the representative’s email to no response. I followed up with the original support email several times after that, again, with no response. My missing skein of yarn is still missing at the point of writing this review, which was prompted by their request for review of my purchase.
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
