lionbrand.com

2.5
2.5 Based on 166 reviews

Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States....

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Primrose Bell
The worst ordering experience in years

The yarn seems generally fine. I ordered directly from Lion Brand to get a better price on Mandala Bonus Bundles. They did not inform me for six days that there was a delay with my order, and their "update" gave no indication of when it might ship. In this the year of our Lord 2024, they can't automate their orders with their shipping and production notifications? My order is unfulfilled, as am I, yet there is no way to cancel it. Unacceptable. You can't cancel an order for which you have pulled no product and done nothing? I ordered yarn from Turkey and it was shipped and delivered to the US in the same amount of time it took Lion Brand to even tell me there was a delay. They claim it takes them longer when they have a big sale. Fine, then hire temps or something. It's already ridiculous that an order can take 1-2 weeks. Is this 1980?I can find the same kind of yarn from different brands and will certainly do so in future. This is the worst online ordering experience I have had in a decade or more.

2
Date of experience: Sep 29, 2024

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Business Details

  • Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.

  • language https://lionbrand.com

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