0 stars if I could! I ordered 12 balls of wool and paid about £35 in postage, I was happy with this until about 2 weeks later I got an email to say I was being refunded for 10 of the 12 balls. I’m still being charged about £25 in postage and cannot do the project I wanted with just 2 balls so asked the company to cancel the order but apparently that’s only an option within the first 30mins after you place an order.Okay for Lion Brand to cancel on you though?! Absolutely shocking customer service. Their advice was to refuse the parcel and once it was returned I would be refunded for the remaining 2 balls, postage in non refundable. Avoid this company like the plague!
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
