On the 12th of April, I placed my first order with you. I paid for economy shipping, which was advertise as taking 3-9 business days. I am not very happy with the service I received.First, according to the emails and tracking reports that I have, it took Lion Brand 3 business days to pack my order. For a single skein of yarn, that seems excessive. I finally got a tracking report that said that USPS had received notification that a shipping label had been created. Then, according to the tracking information, USPS didn't receive that package for another several days. That also seems excessive. I realize that some of that delay could be on the part of USPS. Regardless who was at fault, that is inexcusable. If it is fully or partially the fault of USPS, Lion Brand should find another shipper. (BTW, I suspect the fault is Lion Brand's, because I buy from several companies which use USPS, and I've never seen that sort of delay.)My order finally arrived on the tenth business day, one day after the advertised delivery window.I will likely order one more time from you. But, if I encounter the same disregard for good customer service, it will be the last time.
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
