I paid for shipping insurance that covers stolen. Stolen packages. The package was stolen 4 minutes after delivery (I have it on video). More than 2 weeks after filing the claim, I have not heard from Lion Brand, nor have they responded to my emails. As a fiber artist and teacher, I have been a customer for at least 15 years, and being treated this way is an extreme disappointment. I will no longer be buying anything from them. This customer service is AWFUL. There is no phone number to call, and dealing with them online means you are working with a AI bot. The bot created a “help ticket” but I’ve heard nothing form 2 weeks. Completely unacceptable.
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
