I truly don't know how to express my disappointment. I found a stunning bike at a 48% discount for €6,000, which I thought was an unbeatable offer. I placed my order on December 29, 2025. Until January 8, 2026, I received no contact apart from the automatic confirmation. There was no human interaction, no communication, and no customer support. I used the bonus codes I received to order some accessories and paid an additional €5. In the order note, I requested that the accessories be packed with the bike in the same box. With no response, I had no way of knowing if my note was even acknowledged. I reached out to customer support three times but received no replies. The chat was only with a bot, and when I asked to speak to a real person, there was no response. After 11 days, someone finally contacted me and informed me there was an issue with my order and that they couldn't deliver the bike. They offered me a different size, which I declined, and I requested a full refund. On January 9, 2026, they initiated the refund, and I received my money back on January 13. My money was tied up for 16 days in total. While I can't say this happens all the time, it feels like the company might be struggling with liquidity issues: they promote attractive deals they cannot fulfill, take customers' money to manage cash flow temporarily, and then slowly return the funds. I'm extremely disappointed that they confirm orders they clearly can't fulfill, without any apology or compensation for the issues they cause. I strongly advise against using this store. Based on other reviews, I know I'm not the only one who has faced this.
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