I ordered a bike, and it arrived relatively quickly. However, the box was upside down, and the bike was packed improperly. While the bike itself was undamaged, the light was broken and the mount was detached. I initiated a complaint eight days ago and received a case number, but no further communication. They are unreachable by phone, and after waiting in line, I was disconnected. This has been a terrible experience, and I won't be using this service again!
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