I ordered over $135.00 worth of Liquor via the online store on 15/6/2025 on a click and collect basis from the Sherwood Store.On the website it said the store was open til 7.pm.Outside of the store the trading hours are only till 5-pm. This was the first red flag. On the 16/6, I got a text from Liquorland saying Sherwood could not fill my order (despite the website saying they could - 2nd Red flag) and my order would now be filled by "Liquorland Indooroopilly". I contacted them asking about my order and they knew nothing about about it. (3rd Red flag). I said to the manager that i was going away for three days and i would be back to pick it up.In that time i received two reminder texts from Liquorland to say my order was ready to pick up now at Liquorland Indooroopilly. I went there on 19/6 and the manager said he didn't have an order for me at all but remembered me asking about one. I showed him the reminder texts i was getting despite there being no orders - 4th Red Flag. The manager rang the original store Sherwood where the order started at and they knew nothing about the order. I relayed this information to his colleague in case he knew something about it and all he could do for me as I was speaking to him was yawn which I found not to be very empathetic. The Senior manager however rang the online service department and they suggested he try calling 'Vintage Cellars' at Indooroopilly. This company has recently been taken over by Liquorland. My order had been sitting at Vintage Cellars all the time but the online store had been sending and reminding me to go to Liquorland Indooroopilly! I will never use this website again and not buy from liquorland on principal and I encourage others to do the same.
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