Formal Complaint: Staff Misconduct
Store: Liquorland Westfield Carindale
Date of Incident: 26/02/2026
Time: 20:06:13
Transaction Details: Lane 1, Served by Phe lan
Description of Incident:
I am writing to formally lodge a complaint regarding the aggressive and unprofessional behavior I experienced at your Carindale Westfield location.
After purchasing a bottle of gin, I politely asked the cashier if a brown paper bag or a box was available. The staff member, identified as Phe lan, became immediately agitated and hostile. He responded by stating he did not have any and used extremely vulgar language, telling me he "couldn't pull them out of his ass."
As he walked away, he clearly told me to "F.O" While he eventually provided a box, his demeanor was threatening and erratic throughout the exchange.
Resolution Requested:
This level of verbal abuse is unacceptable in a service environment. I would appreciate confirmation that this incident will be investigated and that the staff member involved receives urgent retraining in customer service and conflict resolution. No customer should be subjected to profanity or hostility for making a standard request.
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