Not too impressed...
Over the years service declined in my opinion definitely not as good now.
Took car in for 8am, they were not set up ready to accept customers, the girl took her time going desk to desk getting paperwork no acknowledgement to us customers stood there waiting.
She called me over half heartedly.
Later when called about the car, bearing in mind nothing wrong with the car beforehand! Guy said it had been taking for a test drive and engine management light came on when took fir test drive, but took in for MOT anyway without a thorough investigation beforehand. So subsequently failed.
When I collected the car later after it had passed MOT I asked why the engine management light came on and it shouldn't of been taken to the garage for MOT. Guy just said its fixed now after some adjustments. In other words something must of been done when the service happened???? Who knows as you never get the truth!
My brother in law (that works for a car manufacturer) has mentioned to me since that the MOT fail will devalue the car even though it was VW service fault for not ensuring the car was perfect before sending for MOT.
I have no faith in them anymore, not impressed at all and will be looking elsewhere in future!
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