Review Time
I arrived at Listers Toyota Bristol North this morning, was welcomed by the receptionist who was very friendly, took the details of the fixings that I needed and I explained they weren't for my vehicle but took my registration number anyway.
A couple of minutes later service advisor Daniel Lintern came over and proceded to tell me that the part didn't exist but had an invoice ready for +£90. I showed him a Toyota diagram with the part that needed fitting and the part numbers for the fixings that I needed. I noticed that Daniel became disgruntled and impatient that I was showing him what I needed and left to get an invoice.
At this time the receptionist noted Daniels attitude and apologised.
A few more minutes pass and Daniel came through again with another invoice, this time with the wrong number of fixings. Daniel proceded with even worse attitude and wanted to charge me without an ammended invoice for the right number of fixings I needed.
A bit more time passes and Daniel leaves the new invoice with the receptionist and goes in the back. I ask the receptionist what was going on and she went to get him. Daniel came through and was visibly worked up. I asked if I would get a call and he responded condescendingly that he doesn't have my number, he could only give me a call if I gave him my details. I proceeded to give him my details for contact when the parts were available.
I don't know if it's because I was wearing uniform for another car dealer or if my persistance of getting the right fixings is what annoyed Daniel, I am a customer and deserved to be treated with respect.
UNPROFESSIONAL Service Team at Solihull Listers Land Rover. Been trying to book a Service & MOT for the last 2 days with no action.
I left my details for a call back 24 hours ago and heard nothing. Usually the phone just rings out, (tried again today, no answer). I also left my details online some months ago with a query and again, I received no follow-up.
Incredibly disappointing service (or complete lack thereof) for a prime Solihull location - seek alternative Land Rover service providers who value your business.
Bought a car, between Xmas and new years, had to travel 100 miles to collect it. Initially was sent a video walk around before purchase, where a few stone chips were highlighted, but were promised to be sorted , upon collection. On the day of collection, these were not dealt with and there were new chips along the side of the car, not highlighted on the video. Despite this, I was assured by the salesperson that they would forward the paint required to deal with these chips, as I live over 100 miles away, this never happened, I have received no paint kit, and had to get a company in to tidy up the vehicle.Very pleased with the car, however, when additional dealer options and extra warranties, add another £3k to the list price, having paid full list price already, I naturally declined these, despite the efforts of a hard sell to accept them. After collection I was bombarded , daily, with VW emails for reviews and reductions on price on these dealer options, that I didn’t take. I thought I’d give it a month, to see if the paint kit arrived, sadly not, hence this review and rating.
Jack took very good care of us from the beginning to the end of the process. Patient and very informative and went above and beyond to ensure a smooth process. Thanks Jack, thanks Listers
Not too impressed...
Over the years service declined in my opinion definitely not as good now.
Took car in for 8am, they were not set up ready to accept customers, the girl took her time going desk to desk getting paperwork no acknowledgement to us customers stood there waiting.
She called me over half heartedly.
Later when called about the car, bearing in mind nothing wrong with the car beforehand! Guy said it had been taking for a test drive and engine management light came on when took fir test drive, but took in for MOT anyway without a thorough investigation beforehand. So subsequently failed.
When I collected the car later after it had passed MOT I asked why the engine management light came on and it shouldn't of been taken to the garage for MOT. Guy just said its fixed now after some adjustments. In other words something must of been done when the service happened???? Who knows as you never get the truth!
My brother in law (that works for a car manufacturer) has mentioned to me since that the MOT fail will devalue the car even though it was VW service fault for not ensuring the car was perfect before sending for MOT.
I have no faith in them anymore, not impressed at all and will be looking elsewhere in future!
Been coming here for Service and MOT since I had my car Seat Leon Cupra from 2020 and never had any issues with the way its been handled.
The customer service from Corey Gould has been spot on and their technicians have always been very observant for any issues that they believe could be a problem later.
The service from when I dropped the car off for my service to pick up was excellent. Shannon is very helpful, professional and informative. The work completed is signposted all the way and the courtesy drop off and pick up is the icing on the cake
They have such a attitude problem their I was looking at a Rangerover sv and they wouldn't help me when I ask they said you have to wait all the cars we're not clean when I had to go back to my Bentley to get my phone then when I went back they were up my back side I said I'd rather take my business somewhere else I went to Stratstone Land Rover Mayfair the girls was so helpful their and their was no attitude like in lister range rover was shocking
I was able to check in early as one of your employees saw me waiting and offered to check ne in so that I could get to work . I was contacted to tell me my car was ready and the reception staff were extremely friendly and helpful.
All staff were very welcoming and helpful. We were served by Scott Johnson who in my opinion is an asset to the company. He certainly knows his products and nothing was too much trouble. He has a happy, welcoming & approachable nature. On collection of our new vehicle Scott spent a long time with us making sure we were happy and felt confident driving the car away. We were also told not to hesitate to call any time with any queries. The manager Steve Howick also took the time to reassure us that we could call back anytime with queries and thanked us for our business. Overall we felt we received excellent customer service which in our opinion goes a long way. This being our first Lexus car we hope to continue to have a long and happy relationship with your company
Claim your business profile now and gain access to all features and respond to customer reviews.
acemobilesafetycertificates.com.au
akautosolutions.co.uk
sgpetch.co.uk
ganasauto.com
tesery.com
synergycarleasing.co.uk
sccleeds.co.uk
onstar.com
autovaux.co.uk
fleetup.com