I arrived at Listers Toyota Bristol North this morning, was welcomed by the receptionist who was very friendly, took the details of the fixings that I needed and I explained they weren't for my vehicle but took my registration number anyway.
A couple of minutes later service advisor Daniel Lintern came over and proceded to tell me that the part didn't exist but had an invoice ready for +£90. I showed him a Toyota diagram with the part that needed fitting and the part numbers for the fixings that I needed. I noticed that Daniel became disgruntled and impatient that I was showing him what I needed and left to get an invoice.
At this time the receptionist noted Daniels attitude and apologised.
A few more minutes pass and Daniel came through again with another invoice, this time with the wrong number of fixings. Daniel proceded with even worse attitude and wanted to charge me without an ammended invoice for the right number of fixings I needed.
A bit more time passes and Daniel leaves the new invoice with the receptionist and goes in the back. I ask the receptionist what was going on and she went to get him. Daniel came through and was visibly worked up. I asked if I would get a call and he responded condescendingly that he doesn't have my number, he could only give me a call if I gave him my details. I proceeded to give him my details for contact when the parts were available.
I don't know if it's because I was wearing uniform for another car dealer or if my persistance of getting the right fixings is what annoyed Daniel, I am a customer and deserved to be treated with respect.
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