I am writing to formally lodge a complaint regarding the unauthorized deduction of funds from my account. On March 14, 2025, I made an initial deposit of $2,300 into my trading account. However, I recently discovered that $750 has been deducted from my balance. The company claims this is related to their compensation policy, but I did not authorize any such deduction. These funds were borrowed for trading purposes, and I am requesting that this issue be resolved immediately. I demand that the deducted amount of $750 be refunded to my account as soon as possible. I am also requesting that this complaint be escalated to the relevant regulatory bodies and communicated to all involved parties. It is crucial that this situation is reviewed thoroughly, and I expect prompt action to retrieve my funds. Please confirm the steps being taken to address this issue and ensure that my funds are returned.Hi lite team This is your email reference ((We write to inform you that we have been compelled to apply the compensation of “Zero Balance Correction” (ZBC) and deduction of bonus on your trading account MT5-CLS-801884 at the expense of persons immediately interrelated with you and suspicion of bonus hunting. Here is a summary of the situation:We had revealed interactions between your Trading Account(Client's Profile) and another Trader's. The Company will recognize Client Profiles and Trading accounts as immediately interrelated if any of such parameters as Metaquotes CID, Google Analytics ID, or IP address coincide.Interrelated persons: MT5-CLS-797524))My question is how you considered the other profile is mine 🤣 very unprofessional acts.Please review and refund my deduction amount 750$.If you need any kyc or additional requirements I'm willing for providing.Dear lite finance team I have already stated that I am not aware of any other profiles. I do not understand why my funds were deducted. If the mistake was made by another profile, it is unfair to blame me and deduct from my account. I am highlighting this issue because I'm innocent, This is not fair, and it is negatively affecting me.
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