I deposited via cryptocurrency and completed KYC with my Iranian national ID and rental agreement. My account is under LiteFinance Global LLC (registered in St. Vincent and the Grenadines, number 931 LLC 2021).
On January 21, 2026, I was unable to close several open positions in the MT5 mobile terminal. The Journal logs clearly show successful connections, authorizations, and synchronization with 12 positions via AWS servers (Mumbai/Singapore), but then repeated disconnections occurred with messages: "[suspended]", "disconnected from LiteFinance-MT5-Live [suspended]", "Connection reset by peer", "socket timeout", and "notify service request failed [SSL error]". These interruptions prevented any trade or close requests from reaching the server.
I sent multiple emails to Trading Operations (e.g., January 25 and 26, 2026) with the Journal screenshots as evidence. They concluded it was a client-side internet issue and denied any compensation, referring to Client Agreement section 11.11. However, the successful reconnections and position syncs indicate the connection was adequate until the resets, which appear to be server-initiated.
This caused losses of approximately $1000. Live chat support also confirmed no broker-side issues and advised emailing again, but the response remained the same denial. As an offshore broker with weak regulation (SVGFSA), there is no strong investor protection.
LiteFinance, please review the evidence again and provide fair compensation or resolution for the losses caused by the platform connectivity problems. I am open to discussion to resolve this amicably.
Keywords: LiteFinance refund denied, MT5 suspended disconnection, position close failure, offshore broker St Vincent, $1000 losses, no compensation.
Update: No response or resolution from LiteFinance after publishing this review. Still waiting for fair compensation for the $1000 losses caused by MT5 suspended disconnections. Evidence was provided multiple times.
Update2: To prove this is a real case and not fake, here are some non-sensitive details:
- Account number starts with 1030 (last digits not disclosed for security).
- Issue happened on January 21, 2026, around 21:00-21:35 CET.
- MT5 mobile terminal synced successfully with exactly 12 open positions multiple times before disconnections.
- Live chat confirmed the account is under LiteFinance Global LLC, St. Vincent (reg. 931 LLC 2021).
- Deposited via cryptocurrency, KYC with Iranian documents (national ID + rental agreement).
All evidence (MT5 Journal screenshots with [suspended], "Connection reset by peer", etc.) was sent to Trading Operations in emails on Jan 25-26, but denied. Still waiting for fair compensation for ~$1000 losses caused by the platform issue.
LiteFinance, please review this case properly.
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