Nothing wrong with the driver – the issue is LITTA’s pricing and booking system.
I’ve had 4 collections in the last 30 days with no problems. This time, I booked 1 cubic yard plus a fridge/freezer and was charged extra for the freezer. After that, LITTA claimed the freezer also counted towards the 50kg limit, effectively double charging.
The booking system does not distinguish between domestic and commercial fridge/freezers, yet this was later used against me. This is misleading.
£186 to remove one freezer is completely unreasonable when councils charge around £23.
Poor transparency, unclear pricing, and responsibility pushed onto the customer. I will not use LITTA again.
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LITTA™ is the UK's fastest growing waste removal company and operates throughout the UK. Our on demand service and allows you to book a same day rubbish removal, or bulky item clearance in a few clicks. You can pay using Apple Pay or call our team to make a booking over the phone. Our service is fully guaranteed with the use of local approved licensed waste carriers to clear your rubbish.
You can visit our website at litta.co.uk or email any enquiries to hi@litta.co.ukSee more
