I purchased the litter robot 5 pro around Thanksgiving 2025. Customer service has been great helping me through a few issues that I had been experiencing. I had a few laser sensor errors but customer service has helped me every time I asked. Every person that I've talked to at customer service on the phone has been very pleasant to talk with and had logical answers. I feel whisker is still working on a few bugs in their software but they have been right there to explain what's happening. I have been satisfied with their response.
A week or so ago Jason with customer service decided it would be best for me to receive a brand new litter robot 5 pro. He shipped it out and I received a few days later. After I got the litter box pro 5 I packed up my old unit and put it in the box so that Federal Express could pick it up and return it to the factory.
Usually customer service is not this snap-on like they are at whisker and litter robot. The few bugs they're still working out should be corrected once they do another firmware update I think that's going to happen February 2026 so it should be pretty soon. I can't wait until the litter Hopper is released so I can add it to my robot. My cat Beau started using the litter robot within the first 24 hours after I got it around Thanksgiving so I'm sure he's happy and I know my wife's excited that she doesn't need to scoop anymore.
Thank you litter robot for making such a great device. You've got more happy customers.
David and Susan
Tampa Florida.
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Having a pet makes everything a little more magical—and we’re creating a world where that magic is endless. Since 2000, we’ve helped pet parents outsmart daily chores by solving the problems that matter most.
We aim to be the worldwide leader in connected pet care and refined pet accessories, building beautiful solution-oriented products that solve problems, are enjoyable and intuitive to use, and deliver meaningful insights for pets and people alike.
All repairs and service are done in-house at our Michigan and Wisconsin facilities by our expert technicians, so you can always count on quality service when you need it.
Our USA-based customer experience specialists work closely with our on-site engineers to deliver fanatical support before, during, and after a purchase.
Our 200+ person assembly and fulfillment center located in Juneau, Wisconsin is Whisker’s hub for assembling and distributing our premium products.
We’re on a mission to transform the future of pet care and build beautifully functional products that help make life with your pet endlessly better.See more
