During the sales process the Sales Person and me agreed for a reduced license rate when the hotel was closed but still should be able to receive reservation. The company refused to honor that agreement and still bills the full amount and refuses to change to the agreed price. Be careful with this company and ensure that everything you agree with the sales person is fully reflected in the contract the sales persons then puts together. We tried to use the system and it was way too compicated for our small hotell. It also had very poor language support for our local language. When we had asked the system to be closed for reservations it stilled accepted reservations from booking.com so we are forced to be open when we planned to be on vacation. We decided to go with another simpler PMS.
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