System was set up wrong by them meaning we got an influx of cut price bookings we couldn't cancel. This happened while i was at a friends funeral. Which i had to leave it to deal with it, only sales person answered, as no one else available to fix it. Sales person did his best he was very apologetic. Spent from Dec 2024 asking for answers, they admitted we werent told about when you use them it only uses an instant book option. However itA year on still no conclusion still not getting anywhere. Messages say managers looking at it then no contact, you call you have to keep repeating evidence and experience. You are dealing with remote workers each time you reach out so no consistency. Worst experience ever a couple with a holiday rental trying to make ends meet now as a result of Little hotelier financially we were at a loss. Only positive experience amazing sales person who though it was appauled by what was happening and tried his best with his limited influence. I hope that this is read by them and that they answer my recent email. I wanted to share this so they can learn, whats not working and perhaps it. Key take away points. COMMUNICATION with customers, needs to be logged so each time someone calls they have the information infront of them.COMPLAINT PROCEDURE 1 dedicated person to deal with complaint cases until completion and closure is all it would take Little hotelier. COMMUNICATION answer emails not just the standard thank you for your email someone will get back to you.
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Running a small hotel is simple with Little Hotelier – the all-in-one system built for small accommodation providers. Recently voted 🥈#2 Property Management System in the HotelTechReport Awards 2025, it gives you the tools to do what the big properties do, in a way that works for you. With Little Hotelier you get:
• A perfectly-sized property management system built for the way you operate
• A commission-free booking engine to drive direct bookings
• A powerful channel manager to connect with top online channels
• A website builder to create or refresh your site
• Insights and reports to guide smarter decisions
• Built-in payments that save you time on every booking
• The ability to list on metasearch sites like Google Hotel Ads
• Tailored pricing recommendations powered by real-time property and market data.
And with our mobile app, you can manage everything from anywhere – so you never miss a chance to delight your guests and grow your business.See more
