UPDATE: Since I wrote this review I have been contacted several times by support (I don't know if they have seen the review or not) and I have to say they are working very hard to solve my issue, so in the interest of fairness, I feel that I have to update this review and say that they currently seem to be going out of their way to fix the problem. I don’t know what has gone wrong with little hotelier recently but customer service has gone from 5 star to none! It’s all about upselling now which is so disappointing. I have been with them for years now and have been extremely happy with the programme and the service. Now they have changed the system so that all automated emails (confirmation etc) going out to the guests comes from the apps “no reply@“ email address and there is no possibility to use your company’s own email(which was standard up until - few months ago) unless you purchase an add on. Result being guests are not receiving emails (landing in spam) and some simply don’t turn up assuming the booking never went through. This results in potential loss of revenue. We are being bombarded with calls from guests looking to confirm bookings because they didn’t receive the confirmation email! (They eventually find it in spam). Support simple say “purchase the add on” an expensive extra for a small business with lots of stuff that we don’t need or want. Looking to change channel manager asap
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Running a small hotel is simple with Little Hotelier – the all-in-one system built for small accommodation providers. Recently voted 🥈#2 Property Management System in the HotelTechReport Awards 2025, it gives you the tools to do what the big properties do, in a way that works for you. With Little Hotelier you get:
• A perfectly-sized property management system built for the way you operate
• A commission-free booking engine to drive direct bookings
• A powerful channel manager to connect with top online channels
• A website builder to create or refresh your site
• Insights and reports to guide smarter decisions
• Built-in payments that save you time on every booking
• The ability to list on metasearch sites like Google Hotel Ads
• Tailored pricing recommendations powered by real-time property and market data.
And with our mobile app, you can manage everything from anywhere – so you never miss a chance to delight your guests and grow your business.See more
