The customer service has been terrible. They mislabeled our order, causing it to remain undelivered after 10 days. Despite my attempts to contact them, including through chat and email, they only responded to say they would send another item. However, tracking shows it hasn't even been shipped yet, and with my grandson's birthday today, it's too late. I provided my phone number for contact, but they never reached out. I won't be using them again.
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