Review Time
I ordered a gymnastics bar for my 7-year-old three weeks ago, and it still hasn't arrived. I've only received a purchase receipt and no further communication. I've been emailing daily for a week, but there's been no response. I understand it's a busy time, but the customer service is lacking, and I won't be ordering again from this platform.
I ordered a gymnastics bar for my 7-year-old around three weeks ago and have yet to receive it, having only received a purchase receipt. I'm very disappointed as I've been emailing daily for a week without any response. I understand it's a busy period, but the customer service has been unacceptable, and I wouldn't consider buying from this platform again.
I ordered an 8ft trampoline, but what I received was just the net. When I reached out, I was told I had only ordered part of the trampoline. There was no indication that I was only getting the net. To return it for a refund, I must do so within 14 days. The total cost for the complete trampoline will be $500. This feels like a rip-off, and I won't be spending more money here.
I received the incorrect item and contacted their support, but after sending a photo, I haven't heard back in three days. There's no phone number to reach them, and their online chat isn't working. I used this service years ago without issues, so this change in customer service is shocking.
It's been a month since I placed my order, and I've received no replies. My order is still unresolved; they took my money and sent incorrect items without responding to my emails or help tickets. They've even deleted my comments on social media. It's very unreliable to order from this service.
The customer service has been terrible. They mislabeled our order, causing it to remain undelivered after 10 days. Despite my attempts to contact them, including through chat and email, they only responded to say they would send another item. However, tracking shows it hasn't even been shipped yet, and with my grandson's birthday today, it's too late. I provided my phone number for contact, but they never reached out. I won't be using them again.
I do a lot of online shopping and have never encountered such poor customer service. After placing my order and getting charged, I received a confirmation email stating that my item was dispatched, but it never arrived. I've tried to contact them through various channels but have received no response. I will be contacting my credit card company for a refund. It's disappointing, especially since I was excited to give my grandson his gift.
This company offers terrible products at inflated prices. They require photos or videos for returns, and the quality of what I bought was very disappointing. A kids' camera I purchased froze every 20 minutes and had awful quality. My 6-year-old was very let down on his birthday.
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