I love the program and I am grateful for the results I have had. Unfortunately all this has been tarnished by a bad customer experience. Between October 2021 - July 2023 I have paid £353.37 (NZD $746.79) in total for the program at a monthly charge, variable by exchange rates but usually around £16-£19 (NZD $33-$40). If you include the exchange fee's that I paid per month for a non sterling transaction that is £363.68 or NZD $768.58.I realised in July that the complete program was being offered as a package deal for £150 (NZD $318.55). I knew I had already paid at least double that so I made contact explaining my situation, requested full access to the program and cancelled my monthly membership.I have had back and forth emails about this issue from various managers saying there is nothing that can be done but they can offer me 50% discount code. This is incredibly unfair and not at all a sign of valuing your customers. Whilst on maternity leave I was not earning any money so was struggling to pay for the program but continued because I believed in it and I also wanted to support a New Zealand company. Many of my friends would cancel their subscription during periods where they weren't utilising the program but I felt so grateful for the help I had received and even though I had a great sleeper, I continued to pay my subscription despite months of non use. I asked if the company was going to inform me of the new package deal or if they were going to continue to allow me to pay my monthly subscription and I did not receive a response.I feel conned and unappreciated as a customer.
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