EDIT: Don't think a 20% discount (for "a next purchase") product will cover permanent damage done on a €135 jeans, Does it haha??Hi Little Wonderland, I am fairly upset about how you guys handled the complaint I had damage one of your products has caused. I was so looking When I arrived home from a visit from your store in Utrecht I was shockeddd!!!! by how i found the product when i opened the packaging. The entire package was drained with dark brown spots. I Found out that the Wishtrend Vitamin C product was oxidized. Which can only be caused when the product is exposed to direct sunlight, air or humidity. Not only did the product spill inside the packaging, it literally bursted out of the bottle on to my black jeans + bed sheets. Which caused massive orange stains. When I informed the customer care about the situation I was surprised by their "solution". their solution was to pick up a new one bottle from the store, please note that I informed them on the fact that I was living 1 hour away by public transport, therefore not really finding it a suitable solution. Mentioning the stains + the fact that their "solution" was meant to come from my own pocket, i am extremely upset about their following respons regarding my jeans and bed that also got ruined by the product:"After consultation, we have come to the conclusion that unfortunately we cannot offer compensation for this matter.We would like to sincerely apologize for any inconvenience and disappointment you may experience as a result.If there are any concerns or questions you would like us to discuss, we would love to hear from you.Thank you for your time and our apologies again for the inconvenience."Considering that Vitamin C is known for being a delicate product, i don't think this "risk" should end up at the customers side of the purchase. The packaging is clearly lacking (there are a lot of reviews online about it) how are the consequences of this result for your customer?It's clearly that they don't want to offer a suitable solution for the matter. Therefore, posting this to warn other customers hoping to avoid this major inconvenience!
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