I put in an order which included a goodie bag of a value of 120 euro and received an order confirmation and they took the payment. I later received an email from the company advising me that i didnt qualify for the goodie bag, they had made a mistake and would I like to cancel my order. they didnt explain why i no longer qualify but i assume it's because once i went to pay the order i used a voucher bringing the amount of my order below the theshold (by under 10 euro). the system did not alert me that this voucher couldnt be used and my order went through and was confirmed, including the goodie bag. I would have not used the voucher had i known. The company did not offer to honour the order with goodie bag despite acknowledging that the situation was not my fault and that the terms regarding the Goodie Bag and voucher use were not made transparent enough. they didnt even suggest that i pay the 10 euro of the voucher (which would have been cheeky but at least constructive). VERY VERY disapoointed.
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