I ordered a hoodie on December 7, and a payment was taken the next day, but I never received an order confirmation. I've tried to contact them multiple times without success. To my shock, they charged me an additional £13 today. I want a refund for both transactions. I'm not satisfied, and I wish I had checked reviews beforehand. My bank informed me that the extra charge is a recurring transaction. I just wanted to buy a hoodie, but now I’ll donate directly to charities instead.
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