I lost my brother to suicide this year and bought one of these hoodies for myself a few months ago. The delivery took a while and the quality was only okay, but I liked the message and believed the money was going to a good cause, so I recently ordered another one for my Mum.This time, though, something very concerning happened. An app was added to my order without my consent and a monthly subscription was set up from my bank account. I asked for it to be cancelled and refunded immediately, but my response was vague and to cancel within the app but the app doesn't appear to exist! And surely I would have received details of how to login etc...nothing! No offer of refund and i've head nothing further since my last email questioning details of where I can find this app to cancel. I have now lost complete trust in this company and have had to ask my bank to block any future payments.Please be careful. I am seriously questioning how genuine this company is. It is deeply upsetting to think they might be taking advantage of people who are grieving and trying to support a cause close to their hearts.
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