I ordered a hoodie in Dec, it took forever to arrive and the quality is cheap and nasty and I expected it to be cotton. The worst part is that each month I appear to be paying a £13 subscription that I didn't sign up for and can't see to stop it! I've repeatedly emailed with no response. I can't seem to even access the app where I see some have managed to find a way to unsubscribe. Like most, I wanted to support a mental health charity. This is an appalling site using such an important charity to make money.
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