If I could give negative stars I would.
Bought 2 hoodies because the message is great. Received hoodies in reasonable time and they are OK quality - I didn't expect them to be fantastic, and to be honest I don't really care because the sentiment of the message is why I will wear them.
BUT...
Now I find that charges that I have not authorised or been correctly notified about are being taken from my card!!
Live 2 Live you say to everyone -
The app access is an optional item at checkout, and it seems it may have remained selected when your order was completed. We completely understand how easy it is to miss this while focused on placing an order, and we’re very sorry if it caused added concern.
We never want anyone to feel taken advantage of, particularly given the sensitive nature of mental health, and your feedback has been taken very seriously.
Well if you are SORRY why is it STILL happening?? Ordering your hoodies is an unnecessarily complex task and a sceptical person might say that this is done on purpose in order to con people in to these extra charges!
VERY VERY disappointing that you are praying on people who have good intentions and want to get this great message out to the world.
You should be ashamed of yourselves!
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