just wanted to send a email to notify someone I have not had the best experience with this company. I am completely understanding of weather delays and am aware your company cannot control that. However when my fish arrived dead I asked for a refund and was given store credit instead. I was not happy about the situation but decided to go ahead and place an order anyways worrying about the shipping process again and curious if I would just be killing fish again trying to order them. When I read my email for store credit it specifically stated to add in comments to apply store credit. When I placed my order the full amount of the order was taken from my account and no store credit was applied. I suggest if you give someone store credit to make it out in a gift card or promo code so it is applied immediately and you do not charge someone's account for unnecessary charges. When I called your 1 800 number a lady answered, soon as I gave her my address she was immediately rude, did not give me a chance to state my problem or case and jumping to conclusions about something she did not completely understand the whole situation of. I was very polite, did not raise my voice or curse at her as so she did me, as in raising her voice. I understand you have a brand and company to protect and you're going to be fully persistent on keeping a good brand, I just wanted to state my case for your future orders and concerns you will receive about the same situation.
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LiveAquaria is the largest online shop for all of your fish needs. From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. Shop today and get free shipping o...