Review Time
They sent me over $200 of dead items that arrived a day late and on Xmas Eve. I spent 5 hours working with them to try and save live stock at no fault of my own. They got MY money. I got a wasted Xmas eve that I should have been spending with my family. Went to use my store credit and they told me it had expired. Now that I worked with them, thy can't work with me. Very rude customer service that is replies every few days. Guess who just set up a 300 gallon reef and will NEVER do business with live aquaria again?
Things with Liveaquaria seem to be going down hill quickly. This used to be the only place we would purchase fish and now we just want to use up our store credit and we can’t even get that done right. Earlier this year we placed an order for a lemon tang. We were totally surprised when we opened the package and it was a different fish. We contacted the store and described it and they told us it was a mimic and we could keep it and they would put a credit on the account so we could order another one (which of course was no longer in stock). We placed a new order when they came back in stock and we contacted them over and over asking when our fish would ship since we saw them coming in and out of stock for over a month and still no shipment to us. Finally we gave up on getting that fish and we placed an order for 5 Roland Damsels that we also wanted. The fish came in with almost no water in the bag and 2 of them couldn’t even swim. Of course 4 of the 5 died so again we ended up with a store credit. I can’t even imagine how the fish suffered in transit.My husband and I decided that we just want to use up the credit on salt and food so we can be done with Liveaquaria all together. I called this morning ready to place my order and the customer service rep tells me that I can’t use my credits for $139 because their computers are down and even though she could place an order if I used my debit card, she can’t see the credits. I am not going to give them $139 more and then have to fight to get the money back based on the most recent experiences I have had.
Ordered four fish. Coral beauty arrived, frayed fins and not eating. Diseased, they had to have seen it before shipping. I knew this would not end well. Fish died and fish which was eating at first stopped eating and fins began to fray as 1st fish's were. 2nd fish died. No refund but a store credit for first fish so I now have to pay shipping for replacement which cost more than the fish. I had order over $179 to get free shipping the first go around. Not happy with this company. Why send sick fish to customers.
First order will be last. Sherry, the customer service rep on phone was rude and unprofessional. Supposed to be overnight delivery by 1:00 pm but FedEx is awful and Liveaquaria is an apologist for their inadequacy. Their website when ordering is also deeply flawed causing me to place a duplicate order which they claim will fall off my account in a few days. That remains to be seen. Would not recommend this company.Update : Fish arrived, late but alive. One BIG problem though, the two Kribensis I ordered and paid for were long finned Zebra Danios. Really? How can these so-called "aquatic experts" that "carefully select the fish" make that kind of mistake? I mean really the person selecting the fish must be totally clueless.Again it is the amateur hour over there.
Last review for liveaquaria because I will nevaaa buy from them again.The fish came from 3 different places...ok that's fine but out of the 4 boxes I got one had my Convic Tang. it was DOA. The box had nothing to protect the fish or no heating pads. The box was wet inside.Keep my money Liveaquaria for the second time...U will never get my money again. People if I were U ....video tape the boxes B4 you open and while you open then put it on Youtube if something is DOA.
Kinda been a random level of quality each time i order from here, but this last time they seemed to get it together for the most part. Each fish was bagged separately, and packaged in anti bacterial/ anti fungal medication. The bag water was cool and clean, fish were 98% healthy on arrival. Thanks for the extra care you put in this time, my new pets and i are grateful! Also the plants i ordered arrived green and lush, and considerably cleaner than most plants I have gotten from alternative sources! Keep up the good work!
Ordered fish most of them were completely stressed few dead and complete wrong fish all together I ordered 18 cherry barbs well they only sold me 2 and rest were ember tetras do not order from them. They claim to give you a refund but I have not gotten any
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LiveAquaria is the largest online shop for all of your fish needs. From sustainably raised freshwater and saltwater fish, plants, invertebrates, corals, and reef rock to premium aquarium supplies, food, and equipment. Shop today and get free shipping o...
