I was quite upset when I requested a refund for the $13 insurance charge that was automatically added to my cart at checkout, leading to the cancellation of my entire $200 order. Buyer beware. In response to their reply, I emailed the company about the $13 and asked for its removal or to cancel the order if they wouldn't refund it. Next, my entire order was canceled without any explanation, which left me feeling frustrated. Communication is key, and the lack of it in this case was disappointing.
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