livechatinc.com

2.5
2.5 Based on 21 reviews

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, allowing to provide 24/7 support to customers. LiveChat allows online businesses to interact with customers on their website and be more ac...

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Promising but frustrating experience

This service has great potential, but it's marred by constant bugs and slow support. Whenever I attempt to set up a campaign or start a new chat, it fails to work. The resolution process can take hours or even days, despite issues that should only take around 15 minutes to fix. It feels like my time is not respected.

2
Date of experience: Dec 14, 2025

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Business Details

  • LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, allowing to provide 24/7 support to customers. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.See more

  • email support@livechat.com
  • call +16172752400
  • language https://www.livechatinc.com/help/why-should-i-set-up-chat-greetings/

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