Review Time
This service has great potential but is plagued by frequent bugs and slow support. Each time I attempt to set up a campaign or start a new chat, it fails to work. Resolving these issues often takes hours or even days, although they should be fixed within minutes. My time feels undervalued.
This service has great potential, but it's marred by constant bugs and slow support. Whenever I attempt to set up a campaign or start a new chat, it fails to work. The resolution process can take hours or even days, despite issues that should only take around 15 minutes to fix. It feels like my time is not respected.
I was charged $805 without receiving any email confirmation or billing approval, just a charge on my card without consent. This feels like a scam. When I contacted the support team, they said they couldn't process a refund because another team was unavailable. I'm uncertain about the resolution, but this experience feels entirely wrong. I will not be using this service again.
High prices, hidden fees, and questionable practices – avoid this service! My experience has been extremely disappointing. They charged me for a service that was never delivered, and when I sought assistance, they refused to issue a refund. Furthermore, their pricing is exorbitant. What they market as a complete chat solution is misleading, with hidden charges throughout. To achieve a fully functional chat system, you end up paying nearly three times more than other reputable services for similar features. Their customer support was dismissive and provided no real solutions. It seems they prioritize profit over delivering a reliable service. I strongly recommend looking for better, more transparent, and fairly priced alternatives.
I've used this plugin on my website for several years. Initially helpful, it has started to harm my business over the last year. It frequently logs me out on all devices, and the worst part is that I have no way of knowing when it's offline. Customers may try to reach us without our knowledge due to a lack of notifications. At this point, this service is doing more harm than good.
I used this service with a single agent account as recommended. After a recent app update introduced a bug disrupting our support, I sought help. Instead of fixing the issue, the team insisted I purchase additional accounts for anyone who might log in, even if only one agent is active. They even threatened to ban me over this. This policy seems unreasonable; if I need someone else to assist while I'm unavailable, it shouldn't require an extra fee. It feels like an attempt to push unnecessary upgrades rather than focus on customer needs. Consequently, I’m switching to a free alternative that is rapidly improving and offers better value.
The application has persistent issues, and customer support takes weeks to respond, often without a clear understanding of the problem. I've been informed that the team is working on it, but it's been three weeks with no reply to my inquiries.
This service is an affordable option with a superior user interface compared to competitors, along with responsive and helpful support. However, it lacks some essential features such as customer segmentation and message translation, and experiences occasional service disruptions and technical limitations.
Claim your business profile now and gain access to all features and respond to customer reviews.
LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, allowing to provide 24/7 support to customers. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.See more
