livechatinc.com

2.5
2.5 Based on 21 reviews

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, allowing to provide 24/7 support to customers. LiveChat allows online businesses to interact with customers on their website and be more ac...

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Oswald Butler
Unfortunate experience with unexpected charges

I was charged $805 without receiving any email confirmation or billing approval, just a charge on my card without consent. This feels like a scam. When I contacted the support team, they said they couldn't process a refund because another team was unavailable. I'm uncertain about the resolution, but this experience feels entirely wrong. I will not be using this service again.

1
Date of experience: Oct 20, 2025

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Business Details

  • LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, allowing to provide 24/7 support to customers. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.See more

  • email support@livechat.com
  • call +16172752400
  • language https://www.livechatinc.com/help/why-should-i-set-up-chat-greetings/

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