I used this service with a single agent account as recommended. After a recent app update introduced a bug disrupting our support, I sought help. Instead of fixing the issue, the team insisted I purchase additional accounts for anyone who might log in, even if only one agent is active. They even threatened to ban me over this. This policy seems unreasonable; if I need someone else to assist while I'm unavailable, it shouldn't require an extra fee. It feels like an attempt to push unnecessary upgrades rather than focus on customer needs. Consequently, I’m switching to a free alternative that is rapidly improving and offers better value.
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LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, allowing to provide 24/7 support to customers. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.See more
