I have ordered from this company a few times and normally have no problems however this time despite paying extra for next day delivery as I required it in a hurry my order arrived late. Not so much of an issue normally except I was away this time so late delivery was no use to me. However upon return and opening my order 4 days later I discovered my order was also wrong and they had sent 2 tubs of morio worms instead of one tub of morio worms and one tub of xl mealworms. Seeing as they had written on the lid of one box that it was instead of the mealworms It was not a mix up so I feel the least the company could have done was email to see if I was ok with this replacement or if I would have preferred a refund. In this case I would have taken the refund as have no use for two tubs of morio worms and specifically placed the order for the xl mealworms as my local pet shop doesn’t stock them. I Will definitely think twice in future before ordering from them again and feel extremely disappointed by the service I received.—————————————————————————————————Update after reply from livefoods ! While I can appreciate livefoods May have felt they were being helpful substituting the order instead of waiting for confirmation that it would be ok to do so and delaying the order, in my situation this was not helpful as I have a very picky bearded dragon who will only eat a few morio worms occasionally so never use a full tub never mind two but I don’t expect others to know this only deliver the goods I purchase. In regards to the refund that was apparently sent, during our emails there was no mention offering a refund at all and upon checking my financial records to date I have not received anything.
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We are a family run business trading since 1989 first under the Name Chiltern Reptiles and then became an incorporated company in 2003 when we changed our name to Livefood UK Ltd.
Because we are a small close knit company with just 10 employees we are able to really concentrate on customer care which has been the driving force behind our continued growth despite the harsh economic climate.
Mail order livefood supplies for reptiles birds monkeys spiders lizards snakes frogs toads newts. Also full range of reptile accessories and vivarium supplies.See more
