Switched back to this company after not using them for years. During the last few months I have had multiple orders with items missing which require me each time to contact them and get them to send the missing items.This last order is the last straw. They claimed to send out my order last Thursday however I never received a tracking email. I queried this and they provided a tracking number. However that tracking number when checked on the royal mail site claimed royal mail had never received the package. So after advising the order still hadn't arrived they advised they would send a replacement which I agreed to however they didn't send it out that day and sent me an email the following day claiming to have a "powercut" which prevented them from shipping.They did eventually advise they sent out the order which they said would arrive today but once again I have received nothing!I have asked for a refund and tried phoning them as I have now ordered elsewhere but I have had with no answer.The only redeeming factor is the quality of the live food is good, shame the service is so dreadful.*UPDATE* order did arrive in the end. received a sarcastic and unprofessional response from them I assume in response to the bad feedback. They were augmentative and defensive when I mentioned I found it suspicious they used the same royal mail tracking number for the replacement order. They ignored my request for a refund and to return and cancel the order. I will never use this company again.
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We are a family run business trading since 1989 first under the Name Chiltern Reptiles and then became an incorporated company in 2003 when we changed our name to Livefood UK Ltd.
Because we are a small close knit company with just 10 employees we are able to really concentrate on customer care which has been the driving force behind our continued growth despite the harsh economic climate.
Mail order livefood supplies for reptiles birds monkeys spiders lizards snakes frogs toads newts. Also full range of reptile accessories and vivarium supplies.See more
