The tech failed at every point in the process. First the video link didn't work so they marked our appt as a no-show. There was no way to get a new link. Texting and emailing back goes to no-reply addresses. Called the support line. Waited on hold for a while, then once the agent picked up, we start trouble shooting and half way through the call, the line hung up. They had taken a call-back number form me at the start of the call but never called back. So had to start the support process over from scratch. On hold again and they just told me to make another appointment and see if the link works that time. Not a real remedy but I did make another appointment and the link did end up working. (realized that the only browser they support is chrome, although they don't notify you of that). Then we finally got connected with a doctor who was helpful, but the prescription didn't make it to the pharmacy, despite us receiving a confirmation message through thier portal saying they sent it... This was supposed to save time and be convenient but ended up taking half my day and didn't work. Comical if I weren't so tired and sick.
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