Review Time
DO NOT USE. Had a horrific experience with LiveHealth. Doctor was fine and prescribed me antibiotics. The order never came to the pharmacy. I called support 6 times throughout the day, they kept promising they would call the pharmacy and never did. Never updated me. I had to keep calling otherwise nothing would happen. Would recommend using any other virtual care site.
First time contacting a therapist in 2021 via LiveHealth, everything went smoothly. The second time in 2023 the therapist-Williams, never showed for the visit but wrote a diagnosis and summary. I notified Anthem the visit never took place. The third time, 2026, the therapist-Rader, didn't show. I called the customer service number to notify someone I was in the session, but the therapist wasn't, only be told by the rep that the therapist sometimes joins the appointments 15 to 30 minutes late, suggesting I should stay in the meeting because it's better for the therapist to cancel instead of me. The rep ended up taking a claim so that I can get clarity as to why the therapist never showed. Smh.
First time contacting a therapist in 2021 via LiveHealth, everything went smoothly. The second time in 2023 the therapist-Williams, never showed for the visit but wrote a diagnosis and summary. I notified Anthem the visit never took place. The third time, 2026, the therapist-Rader, didn't show. I called the customer service number to notify someone I was in the session, but the therapist wasn't, only be told by the rep that the therapist sometimes joins the appointments 15 to 30 minutes late, suggesting I should stay in the meeting because it's better for the therapist to cancel instead of me. The rep ended up taking a claim so that I can get clarity as to why the therapist never showed. Smh.
My teen and I met with Burt Stanga because she had a 101-103° fever for about a week. She was miserable. The doc claimed he couldn't diagnose over telehealth? What? Isn't that the point of this platform? Then I receive the visit notes and what do you know? He DIAGNOSED my child with several things including an acute upper respiratory infection. He refused to prescribe an antibiotic and said we needed to go to an urgent care! Wait, isn't this urgent care? So, I'm supposed to make my miserably sick child get dressed, sit in a waiting room of sick people and expose myself to sick people so I can pay ANOTHER co-pay and have a "real" doctor diagnose the same thing to get an antibiotic?!!! This particular doctor has NO bedside manner and has no business working with kids. He was condescending and rude. I'll be using a different platform next time. Save your time and money if you want actual medical care!
100% Waste of Time and Money. Website claims to be able to diagnose and treat flu-like symptoms and bronchitus but provider states that they cannot provide an adequate exam and to go to an urgent care. I should have done this from the start and saved $55. Please do not use this service if you want care.
I accidentally clicked "cancel" in the confirmation text message. I figured opps and intended to just reschedule but then I saw I got charged $40.00 as a cancellation fee when I didn't even see the provider. Total rip off and scam. I will never use this service again and plan to contest the charge with my credit card company.
I scheduled an appointment to get a prescription steroid for an eczema reaction that was not being alleviated with OTC measures. Before he hung up on me mid-call, the doctor told me I needed to go to an in-person urgent care due to the concern that if he prescribed me something stronger that didn’t work, “then what?” (Which did not allow me to say I already have an appointment scheduled in a week with my primary care provider). Absolutely below standard of care for a very common issue and absolutely zero care or concern for me.
The tech failed at every point in the process. First the video link didn't work so they marked our appt as a no-show. There was no way to get a new link. Texting and emailing back goes to no-reply addresses. Called the support line. Waited on hold for a while, then once the agent picked up, we start trouble shooting and half way through the call, the line hung up. They had taken a call-back number form me at the start of the call but never called back. So had to start the support process over from scratch. On hold again and they just told me to make another appointment and see if the link works that time. Not a real remedy but I did make another appointment and the link did end up working. (realized that the only browser they support is chrome, although they don't notify you of that). Then we finally got connected with a doctor who was helpful, but the prescription didn't make it to the pharmacy, despite us receiving a confirmation message through thier portal saying they sent it... This was supposed to save time and be convenient but ended up taking half my day and didn't work. Comical if I weren't so tired and sick.
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