Review for therapy: after receiving word that the therapist I'd used for several months was leaving, I found another one who sounded promising. First appointment went great. She wanted to see me back in 1.5 weeks. The day of the appointment, I received no reminders per usual so I emailed the therapist. She said she had to cancel and was sorry LiveHealth hadn't notified me. I never heard back from her about rescheduling so I emailed again about a week later (she preferred to schedule via email which is why I hadn't called). I did not get a response. Emailed again 2 weeks later and she said she would no longer be available due to a family emergency. I get that, but LiveHealth should have notified me so I could have found someone else to see. This could be detrimental to someone in a mental health crisis. Also want to mention that the selection of therapists is slim pickings and seems like you see the same few folks who always have a lot of openings, which is a red flag to me. It seems the best therapists are hard to come by and once they get enough clients, they stop posting their schedules and only schedule privately/through email to the people they currently see. Very frustrating.
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