The one star is for the very limited, less than three doctors on this platform who actually care, listen and try to make a real difference, otherwise I'd give less if I could. So many rude doctors on here, no bedside manners, not even a hello, just trying to finish the visit within seconds at best if they even join the zoom in the first place. You can be waiting for an hour and a half and they will cancel your visit with the provider you selected nonetheless without any warning that these doctors aren't going to be available anymore from a certain time on. Some doctors have horrible internet connection, you can't even understand more than every fourth of fifth word and when they call you back, the background noise of their phone line is even worse making it impossible to have an actual conversation. We've had more than 15 visits with this platform since it is accepted by our insurance, but other than the convenience of waiting forever from home rather than a waiting room, there's hardly any benefit to it. The sick slips don't even state where they're coming from, such as livehealth telegraph wouldn't be bad, have no telephone number listed, no address or way of ensuring it's legit. It's also lovely when you have waited forever on a doctor who supposedly available, that he cancels your visit when it's about to start. At first I thought that was just a glitch so I retried several times and still came up with the same issue. Their quality has decreased since the beginning of the pandemic immensely! The customer service line is unfortunately most the time quite useless as well and requires several call ups, time wasted and still no solution as to why these things are occurring or they simply don't care. It takes week to correct anything and don't get me on reaching the doctor when he forgot something you need, there's no easy way to reach anyone.
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