Live Health Online is a subsidiary of Anthem. There is no one available to triage issue for Live Health and Anthem, my insurer, cannot help with Live Health issues. Appointment 5/24/23 for sinus infection and bronchitis like symptoms- 11 days since onset. Was told can't offer antibiotics until 14 days have passed. Holiday weekend. 5/30/23 wake up with stabbing pain in ear as well as continuing previous symtoms. 8: am call Live Health, Doc is short, doesn't care, but will call in scip. 11 am I check with pharmacy- no scip. Call Live Health, Dr. did not send the prescription. 3 pm still no prescription so call Live Health- Dr. Forgot to put dosage information on the scrip. It will be 2 hours before they send the prescription. I get off work at 4 pm- I am sick I want to go home and go to bed in the city where I live that has no pharmacy. Now, I will be stuck here waiting on a prescription until God knows when. No one can escalate the issue but I can file a grievance. How about someone just SOLVE the Problem, expedite the issue and call in the meds? Customer service gets a big fat zero. Mistakes happen, but it says all I need to know about your company in the way you handle those mistakes.Update 4:45 PM there is still no prescription at the pharmacy. Guess I go to the actual Urgent care and Anthem should pay? or pay me back? Ha
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