I wish I could give them zero stars. My “doctor” today was VIVIEN TUCKER. I get a sinus infection EVERY NOVEMBER. It can usually go away on its own, but this weekend it started and hasn’t stopped. So I requested care. She began by basically telling me to be quiet, she would ask questions and if I felt anything needed to be added I would be able to do so at the end. None of her questions pertained to my symptoms. She basically proceeds to read me questions from a COVID questionnaire, and refused to let me speak. She didn’t even let me tell her I was just tested for COVID twice and it was negative both times. She essentially diagnosed me with COVID over the phone and implied I was being selfish and just wanted to see my family for thanksgiving while ignoring COVID symptoms. Again, was just tested negative. But I didn’t even have a chance to tell her that because she wouldn’t let me speak. I asked for an antibiotic and a steroid and she refused. I had to raise my voice and argue with this woman to get a Z PAC. After going to urgent care today, I was diagnosed with none other than….a sinus infection. Prescribed a steroid and stronger antibiotic. I called customer service to even find out her name because mysteriously Vivien never made ANY records of our visit today even though she wrote me a legal prescription……. Customer service was alarmed at the interaction and lack of documentation, but they took 15 minutes to even find her name. So I don’t think this company has their stuff together. Please go elsewhere for certified care from doctors who believe in medicine. Vivien Tucker…please find another profession. Diagnosing people over the phone with COVID who have previously tested negative in the last 48 hours and are showing a lack of symptoms is irresponsible, dangerous, and LAZY.
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